Resume
Education
MA, Technical Communication
Texas Tech University
2018-20
MA, Philosophy
Texas Tech University
2015-17
BS, Philosophy
MSU, Mankato
2011-15
Design
Documentation
Flow diagramming
Interactive prototyping
Wireframing
Research
Competitor analyses
Surveying
Test planning
Unmoderated studies
Software
Figma
FigJam, Design, Prototype
Framer
MS Office
Teams, Outlook, Word, Sharepoint, OneDrive, ToDo
MUiQ
Webflow
Working
CSS
GIMP
HTML
Inkscape
UX Pilot
Figma
Draw, Make, Sites
Experience
UX Designer
Jan 2022 - Current
Optum
Eden Prairie, MN (Remote)
Updating and redesigning the legacy public pages, forms page, and educational articles that showcase our features & experiences for 28 million members.
Collaborating with the user research team in drafting test plans and constructing user studies in MUiQ gather data on new & innovative design solutions.
Advocating for members’ needs and best design practices for 10+ projects across various domains and features while working closely with different teams in business, marketing, development, and product to create user experiences that meet their requirements.
UX Design Contractor at Optum
Nov 2020 - Jan 2022
Brooksource
Eden Prairie, MN (Remote)
Wireframed and documented new or redesigned features and capabilities for authenticated member experiences based on user research, competitor analyses, and best practices.
Organized & built high-fidelity interactive prototypes for usability studies to test out redesigned features and capabilities.
Mentored & onboarded newly hired designers by hosting one-on-one calls, providing access to & walking through in-house resources, and offered advice for working efficiently and presenting designs in peer reviews.
UX Lab Assistant Director
Aug 2019 - Dec 2019
Texas Tech University
Lubbock, TX
Priced & compiled a budget proposal for needed audio/visual & software upgrades for the Lab.
Presented a website redesign of the current experience based on user research and usability testing.
Met regularly with prospective clients & stakeholders to expand the Lab’s network & increase campus visibility.