Resume
Education
MA, Technical Communication
Texas Tech University
2018-20
MA, Philosophy
Texas Tech University
2015-17
BS, Philosophy
MSU, Mankato
2011-15
Design
Documentation
Flow diagramming
Interactive prototyping
Wireframing
Research
Competitor analyses
Surveying
Test planning
Unmoderated studies
Software
Figma
FigJam, Design, Prototype
Framer
MS Office
Teams, Outlook, Word, Sharepoint, OneDrive, ToDo
MUiQ
Webflow
Working
CSS
GIMP
HTML
Inkscape
UX Pilot
Figma
Draw, Make, Sites
Experience
Staff UX Designer
Optum
Eden Prairie, MN (Remote)
Spearheaded the end-to-end overhaul of the Optum Rx legacy public experience using an object-oriented user experience (OOUX) methodology. Architected a scalable support hub by distilling convoluted information content into coherent, consistent reference resources, effectively eliminating broken legacy paths.
Engineered the Optum Rx landing page to function as a rhetorical argument by logically organizing value propositions (e.g., cross-links to Home Delivery and Drug Pricing) to showcase underutilized experiences overlooked by new members while maintaining strict adherence to best practices from NN/g and Baymard Institute.
Partnered with product management to steer high-priority initiatives, including a new cash-pricing tool; mitigated technical constraints by launching a workable browsing experience with a “fast-follow” iteration for therapy-type filtering, aligning the product with researched user mental models.
Championed the “human-first” perspective during support call-obviation initiatives; successfully negotiated against the total removal of contact phone numbers by designing a self-service-first hierarchy that balanced business costs with the critical need to maintain user trust.
Translated complex user data (e.g., users taking 40+ medications) into scalable designs in drug pricing that accommodate both the general experience for ease of use as well as critical edge cases for niche user groups.
UX Lab Assistant Director
Texas Tech University
Lubbock, TX
Managed lab operations and fiscal planning, including the development of a technology procurement budget to modernize A/V and software capabilities for lab standards.
Cultivated strategic partnerships with campus stakeholders and external clients, utilizing a consultative approach to expand the lab’s visibility and research portfolio.
Led the end-to-end redesign of the lab’s digital presence, applying formal usability testing and heuristic evaluation to increase user conversion and accessibility.